Friends General Conference

Together we nurture the spiritual vitality of Friends

Gathering FAQs

This list is partially updated for the 2020 Virtual Gathering. Many questions pertain to the online registration process, which opens late May.

Want to talk to someone coordinating a particular program or with a specific role? Use the Gathering Contact Form.

Questions about completing and paying registration

Questions about changing your registration form

Questions about Junior Gathering

  • Click here to see Frequently Asked Questions about Junior Gathering

Other Questions

Completing Registration and Making Payments

I haven't received a confirmation email--am I registered?

Your confirmation is very likely in your Junk Mail or Spam Mail folder. Go find it and other emails from the Gathering! Read more about Gathering email being treated as spam. If you do not find your confirmation, please call the Gathering Office. Do NOT assume that your registration is complete without a confirmation letter.

I'm stuck in the online registration form and can't move on.  Help!

I click NEXT and nothing happens.  Scroll to the top of your screen to look for a red error message.  If you missed answering a required question or didn't use the required format (for example you used a space or a letter when a number was required), the form won't let you proceed to the next page.  But it will describe the error to you.

I've tried everything and I'm still stuck!  Click SAVE at the bottom of the page and leave a message at 215-561-1700, option 2 on the menu. We can finish your registration by phone. If you get stuck right before a deadline, we will check e-mail and phone messages for technical problems before closing those options.

How do I make a payment?

Please minimize use of "reward" credit cards. FGC pays twice the fees when you use a reward credit card, especially Mastercard World Elite and Visa Signature Preferred cards. To help FGC minimize the fees it pays, whenever possible:

  • Make payments over $400 by check
  • Use a debit card instead of a credit card
  • Minimize use of “Mastercard World Elite” or “Visa Signature Preferred” reward cards. Regardless of the amount of payment, FGC always prefers a check to payments by these cards.

To make a payment by check:

  1. Make out the check to Friends General Conference and write "Gathering" in the memo line along with the names of everyone you're paying for
  2. Mail the check to: Friends General Conference

    1216 Arch St, #2B

    Philadelphia, PA 19107

To make a payment by credit card:

  1. Follow this link for the Gathering event. (link will be active in late May)
  2. Click "Already Registered"
  3. Enter primary registrant’s name and email address, exactly as entered on the registration form.
  4. Enter Confirmation Number (it’s in the primary registrant’s confirmation email, or you can click on the request button).
  5. Click "OK" button.
  6. Click "Submit Payment" tab (only appears if you have a balance due).
  7. Complete credit card information, and the "Apply the Payment to Your Order" section.
  8. Double-check the amount at the top of the form. Is the total listed at the top really what you want to pay?
  9. Click "Submit Payment" button at the bottom of the page.

I'm having trouble making a credit card payment online. What should I do?

  1. Make sure that the amount you’ve entered as your total payment is equal to or less than the balance due on your account—the form won’t let you overpay. (If you want to make a donation, we can add that to your registration.)
  2. If paying less than the total due on your account, make sure you have itemized your payment (for example, if you want to make a payment of $100, you need to say whether you want that applied to your program fee, housing, etc). You can’t pay more than is due on any single item, and the total in those item boxes must add up to your total payment.
  3. Check the formatting of your total payment. It should have a dollar amount, decimal point, and cent amount, with no dollar sign or other punctuation. For example, if you were paying $100, your total amount should look like this: “100.00” not like “$100.00” or “100”.
  4. Please make sure that your billing name and address exactly match your credit card bill. Slight variations (such as “Ave” instead of “Avenue”) can prevent your charges from going through for some banks.
  5. If you still have problems, click "Needs staff processing" to complete your registration form and contact the Gathering Office (215-561-1700, option 2 on the menu, or [email protected]).

How do I make a partial payment at the end of my registration form?

If the above instructions don't help, then click "Needs staff processing (aid, refunds, adjustments)" as your payment option and contact the Gathering Office. Do not leave your credit card number on our voice mail!

I made a larger credit card payment than I intended.  What should I do?

Send an email to [email protected] with your name, the amount you charged, and the amount you wanted to charge. We can only issue a credit to your card once your bank has processed the transaction (not necessarily the same day). Please do not send your credit card number to us via email and do not leave it on our voicemail!

Changing Your Registration Form

How do I enter my completed registration to change it?

Adding or changing information about financial aid or workgrant request? Please do NOT make changes in your registration form. Instead, email the new information to [email protected].

Option A (easiest method): Use link in primary registrant's confirmation email

  1. Follow the “Click here to view event summary” link from the primary registrant’s confirmation email
  2. Click “Already registered?”
  3. Enter Confirmation Number (it’s in your confirmation email)
  4. Click "OK" button
  5. Click "Modify" button
  6. Choose either the “Information” or the “Registration” links on far right for the appropriate person
    • Information” is the first set of questions you answered, all the way up to financial aid
    • “Registration” is for the workshop and fee-related choices - like housing and shuttles - you made, and the follow up questions
  7. Make desired changes
  8. Click NEXT Button until  you see a FINISH button
  9. Click FINISH

Option B: Use generic link to completed registration forms

  1. Follow this link for the Gathering event (link will be active late May)
  2. Enter primary registrant’s name and email address, exactly as entered on the registration form
  3. Enter Confirmation Number (it’s in the primary registrant’s confirmation email, or you click on the request button)
  4. Click "OK" button
  5. Click "Modify" button
  6. Choose either the “Information” or the “Register” links on far right for the appropriate person
    • Information” is the first set of questions you answered, all the way up to financial aid
    • “Registration” is for the workshop and fee-related choices - like housing and shuttles - you made, and the follow up questions
  7. Make desired changes
  8. Click NEXT Button until  you see a FINISH button
  9. Click FINISH

I changed my registration.  Why is my bill wrong?

When you ask us to change a financial item (e.g., change from a single to a double room), the registration software adds the cost for the new item (the double) to your bill.  But it does not remove the cost for the old item (the single).  Staff has to do this manually. Please allow several days for us to correct your account and send you an updated financial statement.

How do I cancel?

All cancellations must be submitted in writing (email, fax, or postal mail) or completed online by the registrant. We strongly recommend that financial aid recipients, or anyone cancelling one person from a multi-person registration, contact us rather than cancelling online. Cancellation fees apply, except in a few circumstances. Read the cancellation policy & instructions for how to cancel.

Do you have advice for people who are new to the Gathering?

Yes! Once you're at Gathering, there are many choices about what to do, and many people who are there. We're compiled some suggestions for first time attenders for self care, connection, staying grounded, and navigating the facilities. Read Tips for First Time Attenders at the Gathering.

Can I come to the Gathering from outside the US & Canada?

Everyone is welcome at the Gathering, and each year we have a number of Friends from other continents and other branches in the Religious Society of Friends. However, as an organization, our core mission and our core constituency is serving Friends in Canada and the United States. We cannot provide consulate letters or travel support, and we likely cannot provide any financial assistance for attendees from outside Canada & the US. Read more about attending the Gathering if you're coming from outside the US & Canada.

Can I come to the Gathering if I'm not Quaker?

Yes, but read our tips for a non-Quaker at the Gathering. Non-Quakers are also typically not eligible for scholarships.

How do I contact someone about a specific program or activity?

Use the Gathering Contact Form


Don't see the answer to your question here?

Email us at [email protected], or call 215-561-1700, ext. 2